1. Data controller
The operator of WriteItRight is the controller of personal data in line with applicable laws, including Vietnam's personal data protection regulations, where relevant.
2. Data we may collect
- Account data: name (if provided), email address, profile image (if you sign in via OAuth and consent to share it).
- Service data: essays you submit for grading, attachments, order / package history, and feedback from the system or human graders.
- Technical data: device type, browser, basic error logs, session identifiers, and cookies as described in our Cookie policy (Vietnamese).
- Payments: transaction metadata from our payment processor (we do not store full card details on WriteItRight servers unless a future integration explicitly states otherwise).
3. Purposes and legal bases
We process data to:
- Provide, operate, and improve grading and account services;
- Authenticate logins, secure the platform, prevent abuse, and comply with law;
- Send technical notices, order updates, or support responses you request;
- Produce aggregated, de-identified analytics where possible.
Bases include: performing our contract with you, legal obligations, legitimate interests (e.g. security), and consent where required (e.g. certain cookies or marketing emails, if offered, with unsubscribe).
4. Retention
Data is stored on infrastructure with appropriate safeguards. Retention depends on the data type: account data while active and for a reasonable period after closure to handle disputes; graded work and feedback according to our internal policy and the service description at the time of use (some content may be deleted or anonymised after service completion if we commit to that in the product or contract).
5. Sharing
We may share data with:
- Cloud hosting, transactional email, authentication (OAuth), and error-reporting vendors;
- Payment partners to process fees;
- Competent authorities when legally required.
These parties receive data only as needed and under appropriate confidentiality / data processing terms.
6. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection, or withdrawal of consent (where processing is consent-based), and lodge a complaint with a supervisory authority. Contact support@band7writing.com from your registered email. For account and data deletion steps, see Data deletion.
7. Children
The service is intended for users who meet the age requirements in our terms of use. We do not knowingly collect data from children below thresholds that require parental consent under applicable law.
8. International transfers
If providers host data outside Vietnam, we apply appropriate safeguards permitted by law (contracts, standard clauses, or other approved mechanisms).
9. Changes
We may update this policy; we will revise the date at the top of the page and may notify you by email or in-app notice for material changes.
10. Contact
Questions about privacy: support@band7writing.com. Vietnamese policy: Chính sách bảo mật.